Overview
Glean is an enterprise Work AI platform built around one problem: company knowledge is scattered across dozens of SaaS tools, and nobody can find anything. It indexes content from more than 100 workplace apps - Slack, Google Drive, Confluence, Jira, Salesforce, GitHub, ServiceNow and others - into a single knowledge graph, then lets employees ask questions in natural language and get cited answers. The standout engineering decision is permissions-aware retrieval: Glean resolves your live access rights at the moment you query, so documents you cannot open never even reach the model. On top of search, Glean Agents can take actions across connected apps, such as filing a Jira ticket or updating a Salesforce record. The platform is model-neutral, supporting 15+ LLMs with policy-based routing, and carries SOC 2 Type II, ISO 27001, HIPAA and GDPR certifications. The catch is accessibility: there is no free tier, contracts typically start around 100 seats, and reported pricing lands near $50 per user per month.
Key Features
- Unified natural-language search across 100+ connected workplace apps
- Permissions-aware retrieval enforced against source ACLs at query time
- Glean Agents that execute multi-step actions in connected tools
- Model-neutral LLM routing (GPT, Claude, Gemini, Llama) with governance policies
- Glean Protect for oversharing detection, DLP and audit logging
- MCP server for connecting Claude Desktop, Cursor and VS Code to company knowledge
Pricing
| Plan | Price | For |
|---|---|---|
| Enterprise Search | ~$50/user/mo (quote-based) | Unified search, 100+ connectors |
| Work AI add-on | ~+$15/user/mo | Assistant, chat and agent features |
| Enterprise | Custom (annual, ~100-seat minimum) | Dedicated infra, SSO, compliance, CSM |
Comparison
Compared to Perplexity, Glean searches your private company data with permission enforcement rather than the public web. Compared to Notion AI, it works across your entire SaaS stack instead of one workspace. Mem covers personal notes; Glean is the org-wide equivalent.
Hands-on Verdict
Glean is the enterprise assistant I use to search and act across all a company’s apps — it understands permissions and returns answers from Docs, Slack, and Jira in one place. It’s more work-native than ChatGPT on context and a stronger internal search than Perplexity. For team docs I use Notion AI.
Who it’s for: enterprises, knowledge workers. Tip: connect the apps your team actually uses first — Glean’s answers are only as good as the sources it can see, so breadth of connectors drives quality.